Refund and Returns Policy

Refund Policy
Returns
We take pride in providing products that meet high-quality standards. If, for any reason, you are not satisfied with your purchase from tentnest.com, you may return the item(s) within a generous 30-day period from the date of purchase.

Eligibility for Returns

Time Frame: Returns are accepted within a 30-day window from the date of purchase.
Condition: Items must be unused, in their original condition, and with all tags and packaging intact.
How to Return Items

Get in Touch: To start a return, simply email our customer service team at
Contact@tentnest.com
. Include your order number and the reason for the return.
Return Approval: Once we approve your return request, we’ll provide you with a Return Authorization (RA) number and clear instructions on how to send back the item(s).
Returning Items

Your Job: You’re responsible for paying the return shipping cost unless we made a mistake or you received a defective product.
Safe Packing: Make sure to pack the item(s) securely to prevent damage during shipping.
Getting Your Money Back

How Long: We try to process refunds quickly, usually within 2 business days of receiving the returned item(s).
How You Get It: Refunds will be issued to the original payment method used for the order.
Exchanges
We currently do not offer exchanges. If you want a different item, please return the original product and place a new order.

Broken or Defective Items
If your item arrives damaged or defective, please email us at
Contact@tentnest.com
right away. We’ll assist you in resolving the issue promptly.

For returns, please use a shipping service with insurance and tracking. We are not responsible for items lost or damaged in transit. We require proof of receipt of the returned item(s) before issuing a refund.

Gifts
If you received an item as a gift and wish to return it, you will receive a gift certificate once we receive the returned item(s). If the gift was purchased by someone else, the refund will be issued to the original purchaser.

Contact Information:

Email:
Contact@tentnest.com
Phone: +1(425) 673-9090
Address: 105 5th Ave S, Edmonds, Washington 98020, United States
We hope this makes our return and refund policies clear and easy to understand!